1. Introduction
Buy Kitchen Online ("we," "us," or "our") operates the website https://bkonline.uk/ and is responsible for safeguarding the privacy and security of our customer's personal data. This privacy policy states how we collect, process, store and protect your information when you visit our website, purchase any products or communicate with our team.
By accessing or using our website and services, you consent to all the practices stated below.
2. Information We Collect
We may collect and process the following categories of personal data:
2.1 Personal Information
- Contact Details: Name, email address, phone number, billing/delivery address.
- Order Information: Product preferences, purchase history, payment details (processed securely via third-party gateways).
- Account Data: If you create an account, we store login credentials and profile details.
2.2 Technical & Usage Data
- Device & Browser Information: IP address, operating system, browser type, and version.
- Cookies & Tracking Technologies: We use cookies, pixels, and similar tools to enhance user experience, analyze trends, and improve our services (see Section 6 for details).
- Website Analytics: Pages visited, session duration, referral sources (via tools like Google Analytics).
2.3 Communication Data
- Emails, live chat transcripts, customer service calls, and feedback submissions.
- Survey responses or promotional interactions (if opted-in).
3. How We Use Your Information
We process your data for the following lawful bases under the UK GDPR and Data Protection Act 2018:
| Purpose |
Legal Basis |
| Order processing & fulfillment |
Contractual necessity |
| Customer support & inquiries |
Legitimate interest |
| Marketing communications |
Consent (where required) |
| Fraud prevention & security |
Legal obligation & legitimate interest |
| Website improvement & analytics |
Legitimate interest |
4. Data Sharing & Third-Party Disclosures
We never sell your data. However, we are obligated to share it with:
- Service Providers: Payment processors (e.g., Paypal, Stripe etc), Couriers (e.g., DHL. Royal Mail etc), and IT/cloud storage providers.
- Legal and Regulatory Bodies: If required by law (e.g., HMRC, courts or fraud investigations)
- Business Transfers: In mergers, acquisitions, or asset sales (with confidentiality safeguard)
All third parties are contractually obligated to comply with data protection laws.
5. International Data Transfers
If data is transferred outside the UK/EEA (e.g., via cloud servers), we ensure adequate safeguards, such as:
- Standard Contractual Clauses (SCCs).
- UK-approved international data transfer agreements.
6. Cookies & Tracking Technologies
We use the following types of cookies:
| Cookie Type |
Purpose |
| Essential |
Site functionality (e.g., shopping cart). |
| Analytics |
Traffic analysis (Google Analytics). |
| Marketing |
Personalized ads (if consented). |
You can manage preferences via your browser settings or our Cookie Consent Banner.
7. Data Security & Retention
- Security Measures: Encryption (SSL/TLS), secure payment gateways, access controls, and regular security audits.
- Retention Period: We retain data only as long as necessary (e.g., 7 years for tax records, 2 years for marketing consent).
8. Your Legal Rights
Under UK data protection laws, you may:
- Access your data (via a Subject Access Request).
- Correct inaccurate information.
- Request deletion (where no legal obligation exists).
- Restrict or object to processing.
- Withdraw consent (for marketing).
- Lodge a complaint with the ICO (www.ico.org.uk).
To exercise these rights, contact us at [Your Email] with proof of identity.
9. Marketing Preferences
- Opt-in: We only send promotions if you explicitly consent.
- Opt-out: Unsubscribe via email links or by contacting us.
10. Policy Updates
We may revise this policy periodically. Changes will be posted here, and material updates will be notified via email (where appropriate).
